my buy-now button with menu choices "breaks" and stops working properly

GMHounds
Contributor
Contributor

after some time it starts charging customers with the last item on the menu no matter which one they choose.  This has

now happened to me three times.  When I create the button it works fine.  Days go by with happy customers and then suddenly it starts to charge them for the wrong item

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PayPal_JonK
Moderator
Moderator

Hello @GMHounds

 

Welcome! Thank you for visiting PayPal's Community Forum. I'm sorry to hear you've been running into some issues with your buy-now button. I'd first recommend consulting with who you're hosting your site through to make sure your site's settings are setup correctly. If they determine the issue is with the button, please create a request for help from PayPal’s Merchant Technical Support.
 

If you have a PayPal Business account, here's how to submit a ticket to request assistance from PayPal's Merchant Technical Support:

  1. Go to https://www.paypal-support.com and click Log In.
  2. Click Log In with PayPal, or enter your Merchant Technical Support Logins and click Portal Login.
  3. If this is the first time you're using paypal-support.com, click Agree and Connect.
  4. Click Contact us.
  5. Submit your question to our Support Team. Provide the information requested in all the required fields marked with a red asterisk.
  6. We recommend you upload any screenshots of the issue you're experiencing and the source code of the respective page, as this will help the technical department resolve it faster.
  7. Click Submit.

After you submit your ticket, we'll send a confirmation email and assign a technician to help you. The technician will contact you by email and provide you with updates.

 

I hope that helps!

 

 - Jon K


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