pay 3 taken duplicate payment

Lilly751
Contributor
Contributor

Started a pay 3 yesterday. The website froze after the payment and it asked me to complete again. It has now take 2 first payments. They are now 2 pending payments and I can’t afford for both to be taken at once. It will not let me cancel one. Please help.

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5 REPLIES 5

PayPal_Bindu
Moderator
Moderator

Hello @Lilly751 

 

Thank you for joining the PayPal Help Community!

 

I understand your concern about the pending duplicate transaction towards Pay in 3 plan. No need to worry! When you attempt a Pay in 3 purchase, the amount equal to the down payment or one-fourth of your total purchase amount will be on hold temporarily. This will reflects as pending authorization in your PayPal activity and also in your bank. As your first attempt wasn't completed, the duplicate pending authorization will be automatically voided in 72 hours. It may take few days for your bank to release the payments from the hold. Please refer this page for more information on how Pay in 3 pending authorizations work.

 

Have a great day!

Bindu

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Lilly751
Contributor
Contributor
Hi, Thanks for the reply. One payment has been taken. However there now 2 pending payments still there. When will these drop of so I can access my money. Thanks
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PayPal_Bindu
Moderator
Moderator

Hey @Lilly751 

 

Thanks for responding back! Any duplicate authorizations will get voided in 72 hours, but it may take 3-5 business days to drop in your bank account. If you don't see the release of the money after the time frame, please contact your bank to look into this further.

 

Bindu

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Janey72
Contributor
Contributor
Thanks I read your response to the duplicate payment this just happened to me I'm thinking it's a busy time of year because it's never happened before, thankyou you put my little worrying head at rest. All the best 🥳
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faye23
Contributor
Contributor
Ive had duplicate payment on same day from same company ? However inly ordered one product. Paypal have refused any help on basis of no duplicate. The 3 payment made one after another are clear/ obvious to see. Is anyone even assessing my claim of fraudulant removal fund's.
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