pay 3 taken duplicate payment
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Started a pay 3 yesterday. The website froze after the payment and it asked me to complete again. It has now take 2 first payments. They are now 2 pending payments and I can’t afford for both to be taken at once. It will not let me cancel one. Please help.
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PayPal Payment Products
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Hello @Lilly751
Thank you for joining the PayPal Help Community!
I understand your concern about the pending duplicate transaction towards Pay in 3 plan. No need to worry! When you attempt a Pay in 3 purchase, the amount equal to the down payment or one-fourth of your total purchase amount will be on hold temporarily. This will reflects as pending authorization in your PayPal activity and also in your bank. As your first attempt wasn't completed, the duplicate pending authorization will be automatically voided in 72 hours. It may take few days for your bank to release the payments from the hold. Please refer this page for more information on how Pay in 3 pending authorizations work.
Have a great day!
Bindu
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Hey @Lilly751
Thanks for responding back! Any duplicate authorizations will get voided in 72 hours, but it may take 3-5 business days to drop in your bank account. If you don't see the release of the money after the time frame, please contact your bank to look into this further.
Bindu
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