INTERNAL_SERVER_ERROR durring authorizing order - Sandbox

[adamz1]

I having issue with authorizing payments.

Flow is following:

- user creates an order for payment (order status: CRETATED)

- user approves an order  (order status: APPROVED)

- user wants to authorize an order (so we want to change state to AUTHORIZED), but each time Sandbox returns 500 HTTP response code.

Here's response body:

{
"name": "INTERNAL_SERVER_ERROR",
"details": [
{
"issue": "INTERNAL_SERVICE_ERROR",
"description": "An internal service error has occurred."
}
],
"message": "An internal server error has occurred.",
"debug_id": "<<HERE_IS_DEBUG_ID>>",
"links": [
{
"href": "https://developer.paypal.com/docs/api/orders/v2/#error-INTERNAL_SERVICE_ERROR",
"rel": "information_link",
"method": "GET"
}
]
}

What is wrong? Can I use above debug_id for any further investigation? 

[toffees]

We've been having this exact same issue, going from day 2 to day 3 without a fix.

Both sandbox as well as production environment is being affected.

[adamz1]

I have this issue for like a 5 days and not sure if this error say that the issue is with data that I have sent or it's a PayPal issue.

[ewm_stammbach]

I have the same issue since 4 weeks. Still waiting for a response on my post: Internal Server/Service Error when trying to authorise an Checkout v2 Order 

[toffees]

I've gotten in touch with the MTS team and they're saying that it's being addressed internally. We've lost out on hundreds of dollars GMV in the meantime so crossing fingers they'll solve it rather sooner than later

[probsemail]

got this issue as well.

[abhinavvs]

I am facing the same issue, any solutions yet??

[MTS_Stefan]

Hello Everyone,

Please see https://www.paypal-community.com/t5/Sandbox-Environment/Receiving-500-Internal-Server-Error-with-bas....

The sandbox forum would be a good place as well, to raise sandbox related topics.
Regards,
Stefan