Instrument declined error - Environment: LIVE

[mcpraps]

Hi,

I have integrated the paypal api with php sdk on my website. It works on sandbox but when I switch the live environment, i got the following error:

"message": "The instrument presented  was either declined by the processor or bank, or it can't be used for this payment.",

"debug_id": "7ab34e761620c",

"details": [],

"name": "INSTRUMENT_DECLINED",

Another debug id: 41cac9428a736

I don't know what is the problem. 

Thank you for the help!

[MTS_Andre]

Hi, checking the logs this is a genuine bank decline, PayPal in this case can only return the bank decision to decline teh payment. The user/buyer needs to contact his/her bank to know the exact reason.

[mcpraps]

Hi, Thank you for your answer! I don't think so that is the payer's or their bank's fault, because i tried another bankcard and the error message is same:

'name' => 'INSTRUMENT_DECLINED',
'message' => 'The instrument presented  was either declined by the processor or bank, or it can\'t be used for this payment.',
'information_link' => 'https://developer.paypal.com/docs/api/payments/#errors',
'debug_id' => 'ce0b0e704098f',

Here is my source code, I don't know that all is I write is good, but I would be grateful if you had time to check this.

Here is the payment's prepare, and the redirceting:
https://pastebin.com/534vs4xR

And here i'm processing the payment:
https://pastebin.com/A4NbwEtf

Thank you!

[MTS_Andre]

Hi, can you send me via private message only the buyer email address so I can check our logs from their side?

To enable the Private Message function:
- click on the top right icon of your profile
- click on "Preferences"
- under the "Personal" tab you will find "Private Messenger"
- click on it to turn it on/off
Once enabled you will see next to your profile icon a letter icon, if you click on it you can send a private message

[mcpraps]

I sent you a private message.

[MTS_Andre]

Got it, sending a reply.

[Jasonzhang]

We have the same problem. How did the problem get solved? 

[CMtoks]

Hello, I'm dealing with the same issue. Could you help, please?

LAST WEEK, a freind of my was able to pass a transaction with a credit card from USA and It worked perfectly. When I tried on my own last week I get AGREEMENT_ALREADY_CANCELLED'

This week I try with two differents credit card from Canada I got 'INSTRUMENT_DECLINED'.

Could you help please.

Thank you

[fekisdw]

I'm facing the same problem. I did send in the past mails at support centre in my PayPal i did get no reply. 

how can i contact you?

[Marc2510]

We also still facing the same issue.

No solution yet - and no one can tell us what the problem is... 😞