schedule once integration

[Tanii1]

I've been trying for a week to integrate paypal to my oncehub (formerly schedule once) account.  It's a native integration I believe.  payment_api1.scheduleonce.com

The integration stops after login to paypal and I receive a message that more information is required.  Once hub receives a response with a property stating riskStatus=MANUAL_REVIEW and we also received riskStatus=NEED_MORE_DATA.

I have checked on the phone every day for the past week with paypal and am told every time that my account is fine.  Today, however someone said i need to set up my account to receive and send money and this requires the paypal sales team to call me to do this and that they will try to call me within 5 days.... 5 days??  

Does anyone know what i need to do and can I do it myself?  

I can see that my account has granted permissions to the scheduleonce app. 

Thanks in advance. 

[Kavyar]

Good day @Tanii1 

Thank you for posting to the PayPal community.

Please cross check your PayPal Business account and make sure it is verified and confirmed without any account limitations. 

To troubleshoot the issue you're experiencing, we kindly request that you follow the steps outlined below:

1. Clear the cache and cookies in your web browser: This will help remove any temporary data that may be causing login issues. You can usually find this option in your browser's settings or preferences.

2. Try using different browsers: Sometimes, certain browser settings or extensions can interfere with the functionality of a website. By trying different browsers, you can determine if the issue is specific to one browser or if it persists across multiple browsers.

3. Access the website in private/safe mode: This will disable any third-party applications or extensions that may be causing conflicts. By accessing the website in private/safe mode, you can identify if any external factors are contributing to the problem.

If you are still experiencing issues, please create an MTS ticket via the following URL  - https://www.paypal-support.com/s/?language=en_US  .Please ensure that you provide detailed information and error details when submitting the ticket.

Sincerely,

Kavya

PayPal MTS

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