PayPal Invoices Not Being Received

[bem]

Hello,

I wish to implement invoicing on a web site that we are about to launch.

Basically, the customer fills out an online form for the products and it is then emailed to us.

After we receieve the order form, we would then calculate shipping costs for the items and then send them an invoice from PayPal to pay for the products.

The order form I have designed works perfectly, but when I go to invoice someone is when I have problems.

I have twice sent test invoices from PayPal to one of my email addresses and have not received either one of them. Each time I send one, PayPal says the invoices were sent successfully.

The email address that I send to has the spam filters turned off and nothing ever goes into the spam/trash box.

Has anyone had this problem before?

And what was the fix?

Thank You in advance.

Best Regards,

Brian

[12tonelizzie]

I always include my email on invoices, so that isn't going to solve my problem of invoices not being sent.

What's weird is that my invoices only seem to be failing to go to one client. That sounds like it could be a problem with that one client's email, BUT when I inovice that client I'm not receiving the regular confirmation email "you sent an invoice to..." EITHER.

I just sent an exact copy of an invoice for that client to myself at another address.  I received BOTH the invoice AND the confirmation that I'd sent the invoice.

This is a HUGE problem.  I need to find an alternative to PayPal FAST.

[SassyPants]

So glad to hear that I'm not the only one having this problem!  The only time someone actually receives the invoice, is when I send a reminder.  Admin, please advise...

[AlexisM]

Why aren't my customers receiving their invoices?  It's NOT down to spam filters and they are valid email addresses.  It all worked fine until 14 days ago and now none are being received but all are marked as 'sent'.  I have spent hours on the telephone to various Indian ladies to no avail as they are adamant that there is not a problem.  I have emailed too but no response.  This is causing massive problems for my business as my customers can't pay me.

HELP!

[RTCC]

I hear you...same here. I'm losing my mind trying to fix this and am getting ZERO help. I can send money requests, cancel money requests, and even cancel invoices - even though the customer never received one. The status always says SENT, but it was never received. I've opened a test e-mail account to verify and sure enough, no invoices are being delivered. If you get any type of resolution, would you please share? I will do likewise. AAAAAAAGHHHHH!!!!!

[skcarr11]

I am having the same issue as are many other online businesses I have spoken to.  To solve temporarily you need to hit remind and that should get the invoice through to the customer...its super annoying but it works.

[smcintyre]

I am encountering the exact same issues.

I just started using the new invoicing feature and have sent approx. 6 invoices over the past couple weeks (June 10 - 24, 2011)

Consistently - every single client reports that they have not received the invoice. These are different clients, all on different networks, some have PayPal accounts themselves (and receive PayPal emails regularly) and some do not have PayPal accounts.

I am in the habit of sending a follow-up email right after billing with somethink like "Your billing for x, y, z has been sent via PayPal. If you have not received your billing please advised and it will be resent."  This is the only reason I know the initial invoice is not getting through.

In all cases -- I resend and the client receives immediately.

So - test cases - 100% of the time the initial invoice email is not received -- 100% of the "reminder" email invoices ARE received.

I have personally confirmed with all 6 clients that they are not filtering PayPal, there are no PayPal emails going to junk, etc. -- which is further substantiated by the fact the the reminder emails are consistently going to the client immediately with no trouble.

Based on my experience and the consistency of the threads I see hear -- THERE IS AN OBVIOUS PROBLEM with the initial email send -- it is being sent with a header or something that is causing problems or it is never actually going out the door.

I can't use this for any volume billing -- it's time consuming and unprofessional to send a seperate email with every billing.

I'm surprised we haven't seen any response from PayPal. 

[SassyPants]

@ smcintyre:

I know...it is absolutely crazy that admin has not responded!

Since I wrote my initial post, I have sent numerous invoices, and had to send a reminder on each one, just so that it would be received.  As a matter of fact, on the last few that I sent, I just automatically sent a reminder immediately after sending the original.  UGH!

Hopefully we will hear something soon...

[thinktankamy]

They don't care or they would have answered by now. As soon as a major competitor comes around (and it's really an any day sort of proposition at this point), they'll start paying attention. Right now, they don't have to.

[PayPal_Olivia]

Hi everyone,

I apologize for the delay in response! I have read all of your posts and have done some research into this issue. Our technicians are aware of the issue and working on a fix. I apologize for any inconvenience, and I'll let you know when I have more information.

Olivia

[SassyPants]

Thank you...I look forward to a solution!