What is "issue refund"?

laoio09
New Community Member

What does "issue refund" mean?  I bought an item, had to return it and was refunded.  However, above that transaction was another with a box to "issue refund" of x amount of dollars.  Does clicking on it and filling out the form mean that I pay the seller the x amount of dollars, or does it mean that the seller pays me back the x amount of dollars?

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2 REPLIES 2

PayPal_Kevin
PayPal Employee
PayPal Employee

Hello laoio09

 

Have you sold any items recently?  If you are seeing a link that says 'issue refund' then this would be for an item you sold and that you would like to issue a refund back to your buyer.  Clicking this link and completing the form would initiate a refund back to the buyer.  You should not have an 'issue refund' link for an item you purchased yourself.

 

KB

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ruthruss
Contributor
Contributor

      I don't think the issue refund message is necessary, if you need to

issue a refund you only have to click on the detail. That takes you to

to the transaction page and you can work the refund from there.

                                       Russ

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