Goods not received - lost in transit

[Mcfee1959]

I purchased items on Shpock and sent PayPal payment to sellers PayPal account December 2017.

The  items got lost in transit by the sellers currier. Seller has opened an investigation with the currier with a view to him recieving a refund.

Seller will not refund my money and no longer responds to my emails requesting him to do so,what are my options.

The Seller could potentially keep my money and the refund from the currier.

Assistance appreciated

[kernowlass]

@Mcfee1959

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to UK Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/uk/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[Mcfee1959]

I can get as far as the resolution centre which in a box shows the email address of the seller date and purchase price.

Information regarding contacting the seller on their email address

Type of issue I would like to report

Reporting unauthorised activity details.

i have emailed the seller using the box provided (this email only appears on my normal email account, nothing on PayPal resolution)

Nowhere can I type in the issue I would like to report

Nowhere can I escalate the issue to PayPal 

Question is how can I escalate so PayPal can assist with recovery of my money please

[kernowlass]

@Mcfee1959

Well you don't open an unauthorised dispute because your paypal account has not been hijacked and used by another to place the order has it?

You should file for 'item not received' then you can escalate to a claim to get your refund.

The only time that option is not there is 'if' you paid using the send money > friends / family option, so did you use that?

[Mcfee1959]

As far as I am aware I sent the cash to his PayPal account

On my history of transactions it is only showing a repeat option against this purchase so perhaps the answer is yes I have used the wrong option?

regards

[Mcfee1959]

If I have used the friends option is there anything I can do to resolve the issue and get paypals assistance to recover the cash.

What are my options please.

[kernowlass]

@Mcfee1959

If you have 'repeat transaction' next to it then you did use the friends / family option as its only put there next to that type of transaction as its handy for folks sending regular money to family members etc.

Soo000   >>

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.

On the other hand, as it is a “gift” payment, there is also no Buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade his paypal fees and negates your buyer protection at the same time. Scam sellers often ask for payment that way as they know this.

Thats why you don't have the option to file a dispute for non receipt of item.

Your only hope is if you funded your paypal payment via a credit card then contact your card issuer and see if they will help you.

[Mcfee1959 · Accepted solution]

I I have checked and a credit card wasn't used, more fool me I will just have to put this down to experience.

I have contacted Shpock and reported this individual so perhaps they will curtail his activities on their site.

This said many thanks for your help much appreciated.

[kernowlass]

@Mcfee1959

Shame you marked your own post as the solution and not mine then  

[Mcfee1959]

So sorry too old for this tech world lol is there anyway I can remedy?