Hi there,
I opened a dispute on the 18th for an item that I didn't receive. The item was purchased on November 14th, from China. The seller said the delivery deadline was January 13th. Since I didn't get the item, and after checking with the local post that they didn't have it, I asked them for a full refund. They offered to make a refund in USD, even though I paid in GBP (and the order details on their website is also in GBP).
I told them it was better then if I raised a dispute with Paypal, so that it can be solved through them.
The claim was opened on January 18th, but I haven't received any communication from Paypal about it.
The seller told me they would refund me if I close the claim, which I refuse to do as if I do I would be unprotected.
I read about the 20 days waiting period before the claim gets closed automatically. Does it apply to my dispute? I can't see any button that says to raise the claim or something like that, just to close it or change the reason.
