JD sports order canceled but payment completed

[cq960220]

JD sports canceled my order because their security review team said there is invalid address information. I called JD and they told me no money has been taken by them and asked me to contact paypal. The payment status in paypal is completed. but there is nothing shows about the refund. I was trying to call paypal but no REAL human beings answer. I called barclays as well and they told me that paypal is holding the money so contact paypal............ 

anyone can help me ? 

[kernowlass]

@cq960220

Are you sure its showing as completed and not pending next to the transaction in your paypal account?

If it is defo completed then try opening a dispute for ''non receipt of item'' > putting in what has happened and escalating to a claim when you get that option.

[cq960220]

yes it shows completed. 

what do you mean by dispute?

below was what JD says 

Customer Care Agent

PayPal may have put the funds into a holding account, which may show as a pending transaction but the funds have not been received by us. This issue needs to be addressed with PayPal.

11:45:31 AM

Me

they told me the payment is completed

11:45:57 AM

so sellers have got the money

11:46:06 AM

it is not in pending

11:46:13 AM

it shows completed

11:46:28 AM

Customer Care Agent

Okay you will need to contact PayPal as I can not offer assistance due to the payment not being taken by us.