Refund from Currys

nj531
Contributor
Contributor

I purchased a camera online from Curry's, paying by Paypal. It was a gift for my husband, and he doesn't want it. The email from Currys say they will only give a credit note if paid by paypal. Is this right??

 

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@nj531

 

Never heard of that one.

 

If you didn't get your item then you can file a dispute for non receipt of item via the ''resolve a problem'' link lower left of your paypal summary page.

 

Fill in any info you have of what has happened and escalate it to a claim.

 

Then you should get a full refund if you met the criteria of buyer protection.


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nj531
Contributor
Contributor

Thank you. I finally managed to get hold of Currys on the phone, and they say they will collect it and refund me, but if I return it to the shop I can only get a credit note! So I will wait in for them to collect

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