Unclaimed Payment does not have Cancel option

[roseam]

Hi, I made a payment to an Etsy seller on 14th March and received an email from the seller today, telling me that PayPal changed his email address without informing him, therefore, I should send the payment to the new email address. I won't do so until I know the original 'Unclaimed' payment has been cancelled, however there isn't a 'Cancel' option in the 'Actions' column for this transaction. What should I do?

[kernowlass]

Paypal do not change email addresses unknown to the holder of the account.

If the PayPal status is Unclaimed and there is not a Cancel button next to the transaction on the Overview page, then the payment needs to be manually claimed by the seller.

This might be because the seller is new and has to claim their first payment, or because you’ve sent them a payment using your debit/credit card and they either have to manually accept the payment, or need to upgrade their PayPal account to accept it.

Note that a seller offering PayPal on their auctions and displaying the PayPal and card logos cannot refuse to accept, or upgrade their account to accept, your debit/credit card payment.