What happens when you cancel a payment ?

real_name
Contributor
Contributor

Hi all,

 

I recently had to cancel a payment for something I bought on ebay as the seller had made a mistake with the email address on their paypal account. So now the cancelled payment is sitting somewhere in paypals vaults ! what happens to it next ?  When will it be transfered in to my paypal account or back in to my bank account ?

 

I've contacted the seller, who has provided me with their email address to send on the funds, it was a simple spelling mistake on their part. Only other thing is that now ebay says I have still to pay for the item and when I tried to pay via ebay again it was going to send to the same paypal account - which lists the account as not being a paypal account.

 

I've paid directly to the seller via paypal and their correct email address and th payment has gone through. It's the same name on the paypal account as on the ebay account and as it is not for a large amount I'm not overly concerned about paying directly as the seller would also have accepted a cheque.

 

Any comments greatfully recieved.

 

Yes a strange name for my log in here - but every other variaton of user names I use elsewhere was taken and in frustration I used this one !

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4 REPLIES 4

PayPal_lucy
Moderator
Moderator

Hey there real_name,

 

If the funds are processing from your bank account then the cancelled payment will credit into your PayPal balance within 5-7 working days of the request.

 

If you made payment from a card then the funds will be returned to your card.

 

You can mark the item as paid for in your eBay account.

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Guy07
New Community Member

Hi there, 
I'm having a similar problem. I purchase an item on eBay about 3 days ago but the seller had a problem with his paypal and could not receive the transaction. So I cancelled the payment on paypal just now and I could not see paypal saying anything about the refund. What it says is ''Subject: Cancelled payment''
please share your suggestion 
thank you

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socool14
Contributor
Contributor

HI, Lucy i have the same problem,  i tried to add funds to my playstation store wallet but it did not go through, i later learned that the playstation store does not accept Paypal that's outside of the United States, so , where did that money go? I checked my credit card linked to my Paypal account and the money was withdrawed... How and WHEN can i get my money back?

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NeLeon80
Member
Member

The exact same thing just happened to me! can you please tell me how it all worked out for you?

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