Combined shipping one item is missing

[Andriyyyyy]

Hello. I need some advice please. I buy some items from abroad via proxy. I usually combine a few items in one parcel. This time one item was missing. The weight of the parcel was equal to the weight stated on the label and out of 3 declared items 2 were inside. Couldn't resolve with proxy so initiated a dispute as item not received.Provided all info along with some pictures of the label and the parcel content on a scale.Afte that he proxy provided tracking info into dispute and send me private email in which they admitted the item lost during consolidation on theirs warehouse and offered full refund for missing item but on the condition I cancel the dispute. If I cancel and they won't refund would be I able to reopen the dispute? Did I choose the right reason for the dispute or shall I change the reason to item not as expected and if so to which subreason as I couldn't find anything suitable for my case? If I change the reason will all my explanation and uploaded files be saved? My very first dispute, would be enormously greatful for the help.

[PayPal_Ajay1]

Hello @Andriyyyyy ,
Welcome and thank your for posting your concern.
We are sorry to hear about the issue with your order and we understand how frustrating this must be for you. Often, contacting the seller directly is the quickest way to resolve the problem. However, if you are unable to reach a solution and having doubts regarding the order and seller activity, you have the option to escalate the matter to a claim. For further assistance, I recommend reviewing the relevant help center article such as How do I open a dispute with a seller?, & How do I escalate a PayPal dispute to a claim? for more detailed information.

You can also reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page.

Hope this information is helpful for your!

Warm Regards,
Ajay 
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