Taxes and closed account information

[MJ08]

I am having an issue with pay pal providing me with my tax and statement information from a now closed account for tax purposes - any help or suggestions would be helpful - I have been on the phone for hours with people who say different things - some can not provide, some will send and create ticket - no resolution at all!

[PayPal_Olivia]

Hi @MJ08,

Thank you for joining the community! I'm sorry to hear that you're having trouble obtaining a 1099K from a closed account. If you've reached an individual who has opened a ticket, that is likely what was needed to get the appropriate back office team to look at the situation. If you've allowed some time to pass for the request to be reviewed, you can contact back to check on the status of the ticket. I'm not sure of the timeframe for reply on that type of request at this time of year, but I would give it at least a week before checking in. 

I hope this helps set your mind at ease!

Olivia

[temp20220325b]

I'm having the same problem. When I called, the support rep told me he couldn't help because my account was closed, and refused to do anything else or find someone who could help. Who do I need to contact to get this resolved?

[PayPal_JonK]

Hello @temp20220325b, 

Welcome to the PayPal Community! I'm sorry to hear about your recent experience reaching out to our Customer Support teams. Please try reaching out again as that is information you should be able to receive through the proper channels. You can reach Customer Support by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.

Good luck!

 - Jon K