There is no option to download monthly statements. How do I download when the option doesn't appear.

[jkatya]

I have followed the instructions on the help page but my account only gives me the option to do "activity download" and "tax documents". 

When my partner logs in to their PayPal the exact same page has options to download monthly statements and much more. 

I have browsed the forum and can see this has been an issue going back many years with no solution ever being mentioned. The workarounds at the time are no longer working as the site has been updated. 

Does anyone know how I can download my monthly statements?

[PayPal_Meghan]

Hello @jkatya, 

Welcome to the PayPal Community! 

I understand the option to download your monthly statements is not showing, and I'm sorry to hear that. Here is a direct link to the statements page; I hope this will take you there. It should appear under the Tax area when you first visit your Statements and Taxes section. If the link does not work, please reach out to Customer Support. A ticket may need to be filed with our technical support teams to have it investigated as to why they're not showing for you. 

I hope this helps! 

-Meghan

[Gaz1511]

Hi, I also have this same issue. I need to access statements with a start and end balance, required for documents to send to DWP. As the OP has said, my wife was able to get this with ease but I have no options. I’ve tried calling PayPal, they “helped” but the statement they have sent me is the same as the ones I can access, which isn’t what I need. I have also followed the information you provided and that doesn’t work for me. Thwnks

[Ems90]

I am also having the same issue. Requested statements 3 times and I am not even receiving them by email! Also needing to sent to the DWP. Why are some people able to download their statement on PayPal and others aren’t?

[MMack3]

Hello

Did you sort the issue ..Im having no joy 

[PayPal_Chinmaye]

Hello @MMack3 

Thanks for visiting PayPal's Community Forum.
 

I do understand that you are unable to download monthly statements. Please read this article to know how this can be done. You can reach out to the Support Team during business hours by clicking the contact us option at the bottom of PayPal page for any additional help. If your unable to login or are not in access of your PayPal account, you can connect with us via phone call as "as a Guest" (this does not require you to sign in to your PayPal account).
 

Hope this helps you!
 

Warm Regards,
Chinmayee

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[darkness455893]

i am having trouble accessing this but my partner can, has there been any solution to this? thanks

[lukasz101]

Hi, I also have this same issue. I need to access statements with a start and end balance, required for documents to send to UC. My partner was able to get this  but I have no options. 

[Rebecca183]

Hi! I don't suppose you found a solution to this? I am having the same problem and also need to send it into UC but worried I wont be able to sort it in time

[PayPal__Jyoti]

Hello @Rebecca183  

Thanks for visiting PayPal's Community Forum.

I do understand that you have issue with downloading your statements. Please check the article to get help with your issue www.paypal.com/cshelp/article/help145 . You can also reach out to the Support Team during business hours by clicking the contact us option at the bottom of PayPal page to get additional help with your issue. If your unable to login or are not in access of your PayPal account, you can connect with us via phone call as "as a Guest" (this does not require you to sign in to your PayPal account).

Hope this helps you!

Warm Regards,
Jyoti


If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!