Cannot delete sandbox account, linked with non-existent REST API APP

oijm17
Contributor
Contributor

Hello, some time ago I created several REST API APP and Sandbox accounts to test how the developer environment works and be able to implement it on my website, after several tests I eliminated all the APPS and SandBox accounts, but there is one that resists to be deleted, apparently according to the error message because, being a Business type Account, it is linked to several REST API APPS that I can no longer unlink since they simply no longer exist and do not appear to be unlinked.

Captura de Pantalla 2022-05-17 a la(s) 3.55.22 p. m..pngCaptura de Pantalla 2022-05-17 a la(s) 4.53.03 p. m..png


I also want to remove the linking of the SandBox Business account by Default with all the REST API APPS since I can only remove "Default Application" which is the only one that really exists.

 

Captura de Pantalla 2022-05-17 a la(s) 5.00.18 p. m..png

 

Thanks in advance.

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5 REPLIES 5

MTS_Justin
Moderator
Moderator
Hello,

Please share the merchant id for the sandbox account which you want removed from your developer account so I can review.

Details on how to retrieve the merchant id for a sandbox account can be found in the thread pinned to the top of this forum titled "how to report a sandbox issue".

Thanks !

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oijm17
Contributor
Contributor

Hello, the merchant id is N6MMLZKX2GR4Q and the merchant id of the default sandbox account to which I want to unlink all Rest Apis Apps is H2QH83AAYQEMC

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MTS_Justin
Moderator
Moderator
Hello,

Thanks for sharing the merchant id for your sandbox account.

I've disabled all the REST applications associated with the sandbox account you specified.

Please re-attempt removing the sandbox account again and let me know the result.

Thanks !

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oijm17
Contributor
Contributor

Hello, the merchan ID is N6MMLZKX2GR4Q, it is still associated with 4 non-existent REST API APP called "Test Store". I also try to enter the sandbox account, the screen goes blank, I try to delete said account and it shows the screen that it is processing and when finished, it does not show errors such as deleting the 4 REST API APP, but it does not delete the sandbox account either (it is say processes trying to delete them, but when finished it returns and the account appears).

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oijm17
Contributor
Contributor

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