I cant login to sandbox account to do a test transaction

[Uncharted_83]

Hello. 

I can't use the sandbox test environment. 

I activate it in wordpress Woocommerce and head on to test the checkout. The Paypal (sandbox) window appear, and I put in my personal Paypal account, but it says that something is wrong with my login credentials. eg. username or password is wrong. If I click on reset password, I get no email, and I've checked junk-mail too. 

If I remember correctly, about 1 month ago or more when I installed the Paypal solution on my shop - I created a sandbox business account using the same mail as the PayPal gateway was configured on. This gave me an error message saying I can't use the admin account to pay to myself. So I went in on a spinning wheel trying to create accounts for sandbox mode with different email addresses, but nothing worked. 

So I've had to make real transactions instead, which is not optimal because I have to pay a transaction fee - and I suspect that my personal Paypal account will take some damage if I purchase and then refund back and forth a few times. 

I'm in need to test the Paypal transactions a bit now because I'm opening up my shop for Germany on the 1st of November. What should I do? 

[MTS_Justin]

Hello,

If you setup your WooCommerce store to use our sandbox environment for testing, when you're redirected to the checkout page as the buyer, the URL should start with "https://www.sandbox.paypal.com". If you see this, then you've reached our sandbox testing environment and you can login with another sandbox account, normally a "personal" / "buyer" sandbox account to confirm the payment. You cannot use "live" PayPal accounts to login to our sandbox environment.

If you need information on how to create sandbox accounts for testing purposes, we have a guide which explains the process here : https://developer.paypal.com/docs/api-basics/sandbox

Thanks !

[Uncharted_83]

Hello and thanks for answering. 

However, you confirmed the steps I've already done. 

I do reach the sandbox.paypal.com environment. What comes after is my issue.

"...and you can login with another sandbox account, normally a "personal" / "buyer" sandbox account to confirm the payment. You cannot use "live" PayPal accounts to login to our sandbox environment."  As I wrote before, I think I messed things up here and now I can't go forward. I can't create a sandbox account. I get an error that say something like "Something went wrong, please try again later" 

[MTS_Justin]

Hello,

Thanks for your update.

You shouldn't experience an issue whilst attempting to create a sandbox testing account.

First, try clearing both the cache / cookies within the browser you're using, then close and re-open the browser and make a new attempt.

If you need a guide on how to achieve this, please try this one : https://kinsta.com/knowledgebase/how-to-clear-browser-cache

Once you've cleared both and closed and re-opened your browser, navigate to our developer site and attempt to create a new "personal" account type : https://developer.paypal.com/developer/accounts

I've tested creating a Swedish personal sandbox account today and experienced no issue.

If you continue to experience issues, please share the debug id shown in the window when the error is displayed.

If it would be beneficial to you, I can create an account for you and associate it with your developer account. Just let me know the "merchant id" for your developer account and I can take the necessary action. Instructions on how to retrieve the "merchant id" for your developer account can be found in the thread pinned to the top of this forum titled "how to report a sandbox issue".

Thanks !