Trying to connect sandbox credentials in Magento 2.0 returns "Something went wrong."

[HealingScents]

I am receiving the message "Something went wrong" when trying to connect to the sandbox environment for merchant id

BY8TAYXXJ4EKE in Magento 2.0

I am trying to create a sandbox environment for Paypal Express checkout in Magento 2.0. Under Stores > Configuration > Sales > Payment Methods > Paypal Express Checkout, I enter the API username, password, and API signature, click on the Sandbox Credentials button, and then receive a popup window to login to connect the Paypal account to start accepting payments...

I enter the sandbox account email address, click next, enter the password on the next screen and click Log in. The next screen is "Allow PayPal to connect your account..." I click "Agree and Connect". I then get the message "Something went wrong"

How to fix?

[vaishnavib]

Good day @HealingScents,

Thank you for posting to the PayPal community.

To troubleshoot the issue, I kindly request that you clear the cache and cookies in your web browser. I recommend trying different browsers. Sometimes, certain browser settings or extensions can affect the functionality of a website. Furthermore, trying to access the website in private/safe mode can help determine if any third-party applications or extensions are causing the problem.

If you are still facing issues, please create an MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detailed information and error details.

Sincerely,

Vaishnavi

PayPal MTS

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

[HealingScents]

I have tried all these troubleshooting steps, as well as using a fresh install of Firefox. Still getting the same error in all cases. Have created an MTS support ticket.

[HealingScents]

I got a quick response back from technical support that this is a know issue with the sandbox environment which has been escalated to the product development team with high urgency. There is no timeframe available.

[PL__]

Is the sandbox issue resolved yet?

[magenable]

Is there a solution for this problem?

Experience it with Magento 2.4.7