Unclaimed Payment in my business account

[WO60]

I read about "unclaimed payments" in the community, but for the life of me I can't figure out why a client's payment is flagged unclaimed in my business account. I've sent out many invoices in USD since opening my PayPal Business account - this is the first one to be flagged "unclaimed." The only difference is that this invoice was for payment in Euros - is that why it was flagged? Is there something I need to do because I switched to Euros? My email address has already been verified in my account - is there somewhere else that I need to verify my email address?  After reading all the archived "unclaimed" postings - the common thread is unverified email address and sandbox. Help!

[MTS_Justin]

Hello,

The two most common causes for a payment showing an "unclaimed" status are as follows :

1. Email address is not confirmed on the account receiving the payment

2. Receiving account does not have an open balance in the same currency as the payment being received and their accounts "payment receiving preferences" are set to "ask them" how to handle such transactions. The transaction will remain in an "unclaimed" status until the owner of the account decides how to handle the payment. If no action is taken on an "unclaimed" payment after 30 days, it will automatically return to the sender.

Thanks !