Actio is a scam company and PayPal refuses to do anything
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Purchased goods from Actio Ltd for $79 and the items were different than advertised -- cheap plastic -- and also totally damaged. Asked for a refund from the seller and was offered $15. Declined the offer and escalated to PayPal. Provided all of the details including pictures. PayPal denied the claim and sided with the seller despite knowledge of the company's shady business practices. PayPal will not allow an escalation or reopen the case -- can't get a live person to answer the phone either.
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Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.
Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.
So they give some buyer and some seller protection. However that protection can never be a 100% coverall so you need to read it so you can risk assess your transactions.
They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.
The best thing is to not buy from them in the first place, to recognise them -
1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.
Advice is voluntary.
Kudos / Solution appreciated.
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Agree with all of your comments, however, there are many complains raised to PayPal about Actio going back 2+ years, so they have had visibility to the issues with this specific third party and yet continue to allow use of PayPal to process transactions -- without providing any relief to the buyer.

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