I opened a case with Paypal as the item I received was Significantly Not as Described. Paypal, and the seller agreed, to refund me if I sent the item back, confirming that they both believed that the item was Significantly Not as Described. This would not have been a problem, but the shipping fee was paid for in a different transaction, (also through Paypal). Before I sent it back, I wanted a refund on my shipping fee, it is written in the User Agreement that:
"If you lose a claim under PayPal's Buyer Protection Policy in any country:
- You must forfeit the full purchase price of the item plus the original shipping cost."
As the seller and paypal both agreed beforehand to refund my item, one would assume that they had lost a claim under Paypal's Buyer Protection Policy. My shipping fee did not get refunded, and instead, my case was closed, with the message of,
"The case was closed in the seller's favour because the proof of return you provided was invalid."
This claim took three weeks to come to this 'resolution' and I am absolutely appalled that the Paypal team did not take any action in reading any of my additional information. Will definitely communicate this case to team members again.
