DONGGUANSHI scam?

[DVORA1]

I ordered something from this seller - when I went to track my package, there was no link to communicate with the seller anywhere 😞 I think it's a scam. Has anyone else seen this, and what did you do to get your money back?
Thanks

[kantarella]

Hi, after placing an order I couldn't log into the website and got no confirmation email. I emailed them asking if there was a problem and got a refund the next working day, but no answer.

[TynemouthAl]

Great that you got your money back - who did you email?

[jshighfill]

Paypal wasn't much help.  I am being required to ship back the product that wasn't even close to what I ordered to China to get a refund.  I ordered a $400.00 electric scooter and they shipped me a $4.00 helmet.  This is clearly a new scam that Paypal and the internet has not figured out how to shut down yet.  They send you something that will cost you almost the same amount to ship back to China as what you paid for the original item.  They tell you that you made a mistake in ordering and if you want a refund you will need to pay to ship the item back to China.  I'm shipping mine back.  I don't care that it will cost me more to ship back than what I paid this thief for the correct product in the first place.  I'm not letting them keep the money.  Paypal should figure out a way to shut this scam down and protect their customers.  Please don't help these thieves by falling victim to their scam.

[JeffySmith]

I ordered three Models of an Auto Engine - shows hundreds of parts, show the working engine - sent me a really bad and broken 3D printed piece of plastic resembling an engine - Complete and intentional Fraud and Paypal should remove their account! 

[MBW2]

I ordered in mid August, now the store is unavailable, and no response to multiple emails. It sure looks like a scam from here.

[kernowlass]

@jshighfill 

@JeffySmith 

@MBW2 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.

So they give you 'some' buyer protection but the onus is on you to risk assess your transactions.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[dmc560]

I need help as the tracking number supplied was not for my product which is real heavy. Paypal won't answer me.

[kernowlass · Accepted solution]

@dmc560 

Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring Paypal customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your Paypal payment that way and see if they will do a chargeback for you?

[Arvid1]

I had the same issue. Opened a dispute in Paypal resolution center and then seller sent a fake fedex tracking code that says that item is already delivered and signed for by someone I dont even know called Luke Zhang. Now paypal does not help me anymore as they consider it "solved".