Did you add this gift card address?

[briandmike]

I was disputing a charge and PP asked me a series of questions.  The first was did I recently change my phone number to a different number.  It was a number I did not recognize.

The second was "Did you add this gift card address" on a date.  There weren't any charges associated with that date, but the addresses looked familiar.  Just trying to figure out if I have been hacked or something.  I changed my password just to be safe.

[youliaaa]

@briandmike Same issue. After submitting a complaint about a fraudulent transaction Paypal was showing me 30 transactions asking if I added those gift card address to confirm without any other information other than a date. I made purchases but didn't add any gift cards so really confused by the whole thing. 

[Temp20220102c]

I came here with the same question since my recent trip to the dispute resolution center asked me the same questions with no helpful information to determine if I did that, etc. 

I think it relates to some "top-up" donations I made with some purchases. Like "Would you like to add $1 to this transaction to donate to Worldvision etc" that ends up as a transaction to the "Donation via PayPal Giving Fund"...The timing seemed right and I could see those being processed the same way as a gift card with no real address needed. So my guess is they change (erase?) your address on those donations and in these security questions it pops up as a flagged transaction. 

Like those posting here I did not see any other suspicious transaction/gift cards, and I also changed my password too just in case. 

[GoogleLASDgangs]

What is the point of these forums if PayPal staff just ignores posts like this one

[kernowlass]

@GoogleLASDgangs 

This is a 'user to user' advice forum.

If you want STAFF contact customer services.

[9760DEBORAH]

Hiya. Did you reply yes or no in order to proceed with the claim?