Duplicate charges from PayPal on a Visa Prepaid card

[trueskawka]

Hi folks! I noticed duplicate payments on my prepaid Visa card from PayPal. I opened a case on one of the legitimate payments in my PayPal history and explained the issue - it seems like the PayPal integration with Visa Prepaid is faulty. It happened for a few purchases: - I purchased something and was charged the full amount - that payment showed up in PayPal and on the card - PayPal charged me again and it was an amount that didn't match the order - that showed only on my card - for one purchase, I was charged four times and only one charge matched the purchase amount When I opened a case with PayPal, support ignored my message completely, contacted the seller, requested "Other" information, and when I repeated all the context again, closed the case. Apart from a pretty bad customer support experience, I believe they were wrong in treating it as a seller dispute claim. Unfortunately, the support system is limited and I don't have a way of disputing charges that PayPal made to my card that do not appear in PayPal. Is there any point in contacting PayPal support at all, or do I need to contact Visa so they can dispute the charges coming from PayPal? PayPal history clearly does not match my card charges, and they also ignored the screenshots I provided. Thanks in advance for any help!

[trueskawka]

Sorry about the awful formatting, the UI seems to have squashed all my paragraphs into one 😕

[PayPal_JonK]

Hello @trueskawka, 

Welcome to the PayPal Community. I'm sorry to hear a recent transaction didn't go quite as expected. Did you purchase multiple items on this one transaction? If so, it's possible the merchant may have captured the transaction in different amounts which would equal up to the original sum. In that case, what you may be seeing is an initial preauthorization on your card, and then merchant capturing the different amounts for the separate items, and then the preauthorization released back to your funding source. Unfortunately, it may take a few business days for the preauthorization to release back to your card depending on your financial institution. 

If that's not the case, since it's reflecting on PayPal correctly, you may want to reach out to your card's Customer Support teams to inquire about the situation a bit further. 

Good luck with this one! I hope your future transactions with PayPal are a bit easier, 

 - Jon K

[trueskawka]

One order was multiple items, but the other multiple charges were from single-item orders. Additionally, some of the overcharges are showing in PayPal while some are not. None of the overcharges matches individual or group items from the orders in terms of amounts, they are all off by a few dollars. This seems like both a PayPal issue and a Visa Prepaid issue.