Fraud: Dongguan Shunfa Logistics Co., Ltd.

[Temp20211005XA]

I placed two separate orders from two completely different websites for different products.  After payment using my Paypal account I discovered that payment for both orders was made to <Removed>.    

Both orders were shipped and when received I discovered that the items received were not as advertised.  When I contacted the company I received an email with very poor grammar.  Rather than offer to ship a replacement product they offered to give me a discount on what I paid but asked for banking information.  When I insist that they correct their mistake they claim that it is my responsibility to pay for return shipping.

I have filed a complaint for resolution with Paypal and am waiting for a response.  Looking online it appears as though this is common practice for<Removed> and basically a scam to both steal your money by shipping inferior products which are not what was ordered but then to also collect bank information.

[MKL1953]

Horrible experience with this SCAM. I had to pay $63 TO RETURN IT TO CHINA on my cost. There was no info about that policy at the time of purchase.

[jaymzth]

Everyone on here needs to file a complaint with the Federal Trade Commission as well as the eConsumer.gov site.  eConsumer.gov is for international scams. 

https://www.econsumer.gov/en/GettingStarted/1?NextQID=1&SubID=1#crnt

https://www.ftccomplaintassistant.gov/GettingStarted?NextQID=192&Url=%23%26panel1-6&SubCategoryID=0#...

Also, file a class action against Paypal and Dongguan Shunfa Logistics Co., Ltd. at https://topclassactions.com/start-a-class-action/

[NRoberts2499]

Filed both. Hopefully we can at least get Paypal to stop allowing companies like this to take advantage of people. 

[NRoberts2499]

Please file a complaint with the FTC https://www.ftccomplaintassistant.gov/Information#crnt&panel1-1

[Terware]

I’m from Canada, can I still do that?

[jaymzth]

I would at least try the eConsumer one Terware.  It is international.

[Terware]

julieLogue Contributor Contributor ‎Apr-14-2020 10:44 AM Re: Fraud: Dongguan Shunfa Logistics Co., Ltd. ATTENTION ALL FOLLOWERS... I have opened a Class Action suite to be reviewed. I sure could use your help and have you click on the link https://topclassactions.com/start-a-class-action/ and open one as well. I feel the more they see the more attention an attorney who will work for free will help us. I opened the suite against both companies Paypal, Dongguan Shunfa Logistics. This process was very easy it was a few questions and didn't take me a few minutes. I encourage all of you to get on board. We need the numbers!!! Please and Thank you

[jaymzth]

Everyone I just wanted to update you with my case that I opened with PayPal.  They actually sided with me this morning and I received my refund. 

I will tell you that you have to be persistent with them.  I got on their customer support chat last night and kept at it until the automated chat agreed to send my chat to a live person.  It then told me that due to the virus, it would be a while before they responded.  This was last night, they responded by the time I woke up this morning. This is what I wrote to them:

Hope you all can get the same results.

[jaymzth]

FYI my "package" still shows that the USPS is in pre-shipment in China getting ready to ship.

[tcglau]

You’re lucky you made contact with these. I ordered a product and paid for expedited shipping. When date passed that i should have received the item without even getting a shipping # or any contact from them i went back to the web address and the site was gone. I sent them an email. No reply. But suddenly got a notice that the paypal charge had been made. After 4 more weeks i opened a complaint with paypal. I just received a product but it isn’t as described. Paypal denied my claim stating they received a shipping notice. This is the first, and i hope tge last time i deal with fraudsters. Fortunately im only out $30. But im going to have to do a better job vesting internet sellers in the future.