Getting a refund

[leedan77]

My brother sent money to the wrong person twice. So I reported it to PayPal and opened the case with unauthorized activity option.

After that I got this message from PayPal Customer Solutions.

"I apologize for the misunderstanding and have reached out to the other party for assistance in refunding the amount sent to them. Due to the payments processing as "Personal Payments", PayPal doesn't protect against these types of transactions. However, because the recipient responded to the claims, I was able to get assistance from them to refund the 2 amounts back to your PayPal account. Please allow time for this to take place. I have notated your disputes and believe this will be resolved in the next several days. I appreciate your patience while I retrieve your funds for you. You will receive an email with further information."

But 5 days later, PayPal denied the case and didn't refund my money. Anyone can help me?

[kernowlass]

@leedan77 

Sorry don't believe him, if the funds are in his paypal balance then he can easily click on the transaction and then click the refund option.

That is as long as the funds are cleared in his balance.

[leedan77]

His account was permanently suspended

[parven383]

I'm that receiver. I didn't lie and I don't want the issue with someone's money. Let's resolve everything here

[kernowlass]

@leedan77 

So you wait until 3 folks have tried to help you before stating that the recipient was permanently suspended which would change any advice previously given to you !!   😒

Sorry but if you don't give all the facts in your first post (if you know them of course) then hard to advise.

If he is permanently suspended then he probably can't access those funds, and as the funds were sent using the f/f option you can't raise a dispute against it.

He can send you funds another way not using paypal if he wants to reimburse you OR if you funded your paypal payment via a credit card then see if they will help but they may refuse for the same reason ie it was an f/f payment.

[parven383]

Hello, kernowlass. Are you there?

[kernowlass]

@parven383 

So sorry I logged off to spend time with my family and didn't instantly reply to your post.

I don't work here you know.

[parven383]

What should I do exactly? Could you introduce someone can help me?