How do I dispute twice against same transaction?

[Nic1968]

I bought a mobile phone to the tune of over a £1,000. The company told me, in what looked like a legitimate email, that it would take 6 to 8 business days to receive. The next day they asked for my IP address and drivers license to prove I wasnt fraudulent. They already had my money at this point! I opened a dispute on PayPal highlighting a possible fraud case. They declined it saying I had authorised the transaction. They are right, I did. Now the product hasnt arrived within the stated timescale, i want to open another dispute against the same transaction, only this time under the title of goods not received. However,the system wont let me log a second dispute against the same transaction. Ideas on how I can progress please?? Thankyou

[kernowlass]

@Nic1968 

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?

[Nic1968]

Thanks for your reply. This makes sense. I appreciate you taking the time to respond as I thought I was doing something wrong.