I am the victim of a fraud/malware scam but PayPal refuses to refund me

Temp20230330B
Contributor
Contributor

I am the victim of a fraud/malware scam. Somebody hacked into my phone and sent money to a person by the name of "Summer [Removed]". I opened a dispute with PayPal but PayPal is refusing to refund the 3 transactions that were made without my knowledge or consent.

 

All they said was,

"Thank you for reporting this case. After our review, we found that certain transactions weren't unauthorized and hence couldn't be covered by PayPal Purchase Protection."

 

The Case ID is PP-R-BJQ-477034595. 

 

Can somebody help me? I don't know what to do.

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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Temp20230330B 

 

Contact customer services to request another review.

 

https://www.paypal.com/ca/smarthelp/contact-us      

Scroll down to click “Message Us” or “Call Us” option on the bottom.

 

Or reach out to PayPal at Facebook or Twitter:    

PayPal on Facebook

PayPal on Twitter


Kudos & Solved are greatly appreciated. 🙂
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