I have unwittingly bought fake Nike trainers. How do I cancel the order and request my money back?

[Simsb76]

I have just been scammed and unfortunately ordered and paid for a fake pair of trainers. I've tried to cancel the payment and the order but no luck. Can anyone help?

[kernowlass]

@Simsb76 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[Simsb76]

Thanks for this. I was hoping to cancel before the item was sent and claw back my payment but it seems that I have to wait until I’ve received the item or at least given them long enough to post it. Not sure if I’ve understood that correctly?!

[kernowlass]

@Simsb76 

If the payment is showing as payment ie completed then sadly Paypal can't reverse it for you BUT you can open a dispute for non receipt or not as described.

Or is it showing as unclaimed or pending? 

Just a tip, you have up to 180 days to open a paypal dispute so do not rush to do so, if you can get evidence from a shop that sells the genuine article or company that makes it and upload it when you open a dispute then if you win you ''may'' not be required to return it first if its a UK seller.

Failing that small claims court...again if UK seller? 

[Simsb76]

Thank you, that makes sense. And really good tip about evidence of the genuine article. Makes me so angry!