Jewelry Scam Help

[docole725]

A couple of weeks ago I clicked on an ad that came up on my Facebook feed claiming to be Kay Jewelry having a huge sale. My husband and I are renewing our vows in a couple of weeks and we purchased a band for each of us. I used paypal and when I got my email it showed a china receipt!!! I sent an email right that minute explaining I was upset at this scam and I wanted a refund immediately, I got on paypal and sent a complaint on fraud and I was denied any help. I got an email from the "Kay" company 3 days later stating they were sorry but it was shipped already and no refund would be given!!! Today I checked the tracking and it shows the frauds just mailed it 3 days ago, not 7! I am so upset! What can I do???

[PayPal_JonK]

Hello @docole725,

I'm sorry to hear you're running into some issues with a recent purchase and dispute. I'd recommend reaching out to the shipping company and asking for some kind of documentation that shows the package was delivered to the address you provided in the transaction details. Once you have that documentation, you might have better luck appealing that dispute with our Resolution Center. Here's a bit more information on that process: How can I appeal PayPal’s decision on my case?

Good luck with your case!

 - Jon K

[Moosemom]

I just had the same thing happen to me today. Same web site. I guess I am out of luck also. There goes 50.00 I wonder how many other PayPal people need to experience this before they decide to help us out

[kernowlass]

@Moosemom 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[patc21]

happened to me also.

[KeeBoyd]

Did You Ever RECEIVE The Jewelry & Was It What You Ordered?

[almcall103]

I realized this was a fake right away and immediately asked PayPal to cancel. I didn’t get any help at all. Again it was immediate. Instead of helping on with this fraud, the transaction when through and I have to accept delivery. Why is PayPal linked to this site? Can someone help?

[kernowlass]

@almcall103 

Paypal can't cancel payments once completed, they offer you some buyer protection for non receipt of item OR item received but not as described.

Unfortunately they don't cover buyer remorse.

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.

So they give some buyer and some seller protection. However that protection can never be a 100% coverall so you need to read it so you can risk assess your transactions.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

[Sidnak]

When this happened to me I put my mail on hold and watched for the package through informed delivery at usps. When it came I refused the package so it was sent back to them at no cost to me. I escalated my claim and PayPal reimbursed me. I sent PayPal every communication with the fake company. Hope this helps

[nanjebo]

Same thing happened to me only from a fake Jared site.  Contacted PayPal immediately to cancel transaction, but they said there was nothing they could do.  Contacted fraudulent company and they would not cancel order but offered a 10% refund which I have not received and probably never will.  Lesson learned, if it sounds too good to be true...it probably is!  PayPal should be more helpful in these cases!!