My account has been limited for over six months due to fraud that was proven by my bank and Grubhub (committed by someone with a different name in a different state). I was reimbursed by my bank, uploaded detailed letters about the fraud from my bank and grubhub, submitted all my documents BUT they are asking for statements from the card that was (NATURALLY) destroyed and closed down by the bank that investigated the fraud charges. I have uploaded a bank statement for the same underlying bank that is now attached to the new card and added the new card number but it hasn't helped remove the limits
If your Paypal account has been limited, do not do what I did and give Paypal yet another card and statements from your bank. Once your account is limited, you can ADD cards and payment information but you cannot REMOVE them. And once an account/card has been added to a limited Paypal account, you cannot use that account/card as a payment method on a NEW paypal account.
Note that the Paypal fraud that was successfully investigated by the bank sponsoring my Visa card and Grub Hub was determined by Paypal -- after I asked them to investigate -- to be "authorized charges."
It was only after I uploaded the determination from my bank and Grub Hub that they limited my Paypal account due to 'suspected fraudulent charges.' My PP account is empty. PP doesn't owe me a cent, because the fraud was already reimbursed. You can trust this company with your money for over twenty years like I did, do everything right and they still won't lift a finger to help you.
Coronavirus is no excuse. Fraud is rampant right now and this was not the only account of mine that was impacted. Every other company I dealt apart from Paypal had a REAL fraud department with REAL humans. In one instance, I had to be on hold for many hours over several days but eventually I received effective, human help and I am more than willing to be extremely patient in a crisis, as should we all be.
Paypal is undoubtedly shirking its fiduciary duty to customers and stockholders ... but no court is going to "punish" them for this -- in the best case scenario courts will only hold them accountable for actual financial losses.
Most of us either haven't lost actual money or only lost a small amount and do not have time or energy right now to sue Paypal or write letters to Paypal's Board of Directors.
The best we can do is protect ourselves by withholding additional financial information from Paypal because if that information is compromised, unlike other financial institutions, Paypal will not step in and do meaningful fraud investigation.
