My acct has been permanently banned.

[eastforksales]

I've called PayPal 3 times. The reps via phone cannot tell me anything except account was closed April 6 2022. The last transaction in my acct was March 25,2022. I have a website that is setup for customers to check out using PayPal. I have no clue what triggered this &  have been told all three times that they would submit it to the claims department for reviewal & I would get a follow up in 48 hours up to 7 days. I'm still waiting & it's been 2 weeks. What is my next step? My website is on hold & I'm unable to do business & also do not have access to my funds that are in there?

[kernowlass · Accepted solution]

@eastforksales 

PayPal does review accounts regularly, and any concerns with security, violations of the User Agreement or Acceptable Use Agreement, compliance obligations, etc., could lead to a permanent restriction. Additional information beyond what would have been provided to you in a notification and/or email would not be available due also to security concerns and due to such information being proprietary....in other words they do not give you an exact reason, they just direct you to the user agreement or acceptable use policy. I guess having a reason wouldn't make any difference if they have permanently banned you.

[eastforksales]

Thank you for your input I appreciate it. So there is no way to resolve this? My website is linked to PayPal for checkout. I was hoping they could tell me what happened & if it was an error on my part it could be fixed but what your saying is once your banned it's done. You cant get it resolved/overturned/lifted ect  ever?

[kernowlass]

@eastforksales 

Normally permanent means permanent unfortunately. occasionally folks have managed to get it overturned but that's a rarity, if you contacted customer services and they said they have no information on how you can resolve things then sadly you probably can't.