I disputed a charge to this company. The same day as my decision through PayPal on my dispute comes through, I amazingly receive two of the items I ordered from a 7 piece order. I placed this order on 28 December and received two items 2 months later, really. I have not been able to reach them. I have sent numerous emails asking for information on how to return the 2 items I have received and to cancel the rest of the order that has not even been shipped yet. Their refund policy is within 24 hours of the order. What? I did not know I wanted a refund until I see the items or now realizing I am not getting my items. I paid 186.46 for 7 items and only received 2. I read other comments from customers on this site and they all are saying the same thing. How can payPal not say this is a scam company. They are taking out money. I thought we used Paypal service for this reason, to protect our purchases. If this is the case and how PayPal is now handling business, I could just directly use my card or any of the other payment services that exist. This is really dissapointing. I know there is a way you can appeal your dispute result but when I go to the page that states there should be an option to appeal, the button does not exist. This is all just very frustrating.
I ordered several dresses on May 13 and have yet to receive anything (as of June 24). It is very disturbing how this company is allowed to act with impunity.
Open a case asap! Basically where I am now in my situation is they stopped responding to my emails when I told them I want my full refund. They still haven't responded to my PayPal case, so when you open your case you can anticipate that. But them ignoring the PayPal case means PayPal will side with you. They have 20 days to respond to the case before that happens.
I ordered from this company on April 22 and they haven't responded to my emails either. How do I go about opening a case? I don't see it as an option in here on logged into my PayPal account.
How did you contact the company? I was not able to find contact info for them. Could you please tell me how you file a dispute with PayPal? I am in the same boat. And, I agree, I thought using PayPal protected you from scams like this!
