I lost two disputes for digital goods I sold because I couldn't provide a tracking number. Not even joking. They're asking me for the same thing and their support is literally the most useless support of any company I've ever encountered. I've moved on and I now use Stripe and Payoneer. When I call either of them, I get a REAL human that actually talks to me and doesn't read off of a script. PayPal is a damn joke. They don't protect sellers anymore like they used to. Even with a receipt, all a buyer has to do is say "item not as described" or "damaged" and they get their money back.
Don't even bother with their support. Twitter takes days to reply and you get someone different every time who just sends you a generic message. Email just sends you **bleep** copied and pasted from their FAQ. Your phone calls are answered by someone who barely speaks English that doesn't even look into why you're calling.
Stripe and Payoneer. That's my recommendation. This company has changed so much in the past few years and it's obvious to me that they no longer value people who sell services whether they be physical or digital. Look up their reviews on the BBB or just type in "Paypal reviews" into Google. This company is a damn joke and I hope when Ebay dumps them, they lose their **bleep**. I'm not even going to bother giving them information on my business because after they ask for that, more often than not, they usually close your account.
Also, @PayPal - It's an absolute effing joke that you put in your protection policy that you protect buyers of digital goods but literally give sellers no way to fight disputes on them. Just wtf are you thinking? Also, get some damn customer service reps who do more than read from a script and stop outsourcing to India.
