Scam from Nataly [removed] Hoka shoes

[Cguilford]

I paid for some Hoka Shoes through PayPal to Nataly [removed] James [removed]. I believe the price was too good to be true and that I was scammed.

Carol [removed]

[kernowlass]

@Cguilford 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[Temp20220712I]

@kernowlass @Cguilford I'm in the same boat. Ordered a pair of Hoka shoes online. Paid thru PayPal. Never received anything. Filed a complaint with PayPal. Escalated to a claim. PayPal denied and closed my claim/refund as the seller, "Tony [removed]" and "hokaoneonline", sent them a tracking number that shows delivered. It's a valid tracking number, but we never received anything. We never received a purchase confirmation, shipping confirmation, USPS delivery notification (we have a USPS "Informed Delivery" account). Now PayPal says I need to provide something from USPS that documents the package (tracking number) was never delivered in order to reopen the claim. How do we do that? How would our carrier know they "did not" deliver a package? "Hey, did you deliver my 5 million dollar check from Publisher's Clearing House?"

I've also sent PayPal a screen shot of (3) reviews of "hokaoneonline.com" by others on TrustPilot who were also scammed. Three others since July 4? Obviously this company is not legitimate.

[kernowlass]

@Temp20220712I 

Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring Paypal customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your Paypal payment that way and see if they will do a chargeback for you?

[Temp20220712I]

Thank you @kernowlass 

I tried calling PayPal customer service and was only able to reach an automated system which just restated the same information as online. Case is closed. I checked the tracking number thru the link you provided and it shows all travel from seller to "delivery". How can I dispute "delivery" with USPS and obtain a statement regarding non-delivery to my address? 

Thanks for your help.

[BobH5]

This is almost exactly the same as my experience, but the name of the bogus vendor in my situation was not the same as yours. I did not use PayPal for the payment when I placed the order, and it declined to do so. I used a Visa card number but got a receipt from PayPal with a name of a hobby shop in San Jose or some thing. I disputed the charge through my bank and the transaction was credited back to me and I believe the bank is investigating. PayPal stopped my account, which is fine with me. I also received, like Natalie, a bogus notice of delivery which claimed to show that the product was delivered like the next day after the order. I never received anything. PayPal needs to take some action on this hokaonone.com phony website scam.