Scamed

[Ceciliam2]

I made a transaction using PayPal cause I trust they only sponsor company's that are legit, and if you have a dispute PayPal would back up the customers that has file a dispute with the company in hand, but I order a pallet from Anliaz Technology Ltd and never receive the pallet or my money back can't get in touch with them and PayPal close my case even when I file a dispute to them , they claim my pallet was sent which was not , and claim it might have been sent to a wrong address which they and PayPal have my right address on it. So disappointed in PayPal not sure if I trust them anymore after this very disapoint in there ability to help customer from scammer they choose to keep putting their name on product company's they know are scammer . filtrated and discussed with them, I will not trust PayPal again.to protect me ordering using their name.

[kernowlass]

@Ceciliam2 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.

So they give some buyer and some seller protection. However that protection can never be a 100% coverall so you need to read it so you can risk assess your transactions.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

If you lost the dispute due to fake tracking then appeal ??
Firstly ring Paypal customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your Paypal payment that way and see if they will do a chargeback for you?