Weisailing Network Technology Co.

[razza6026]

Do not buy from Weisailing Network Technology Co.Ltd. I bought a set of Bone conduction headphones. After 1 week they started to drop in & out, then the left side stopped working. Sent an email to them. They asked for a video of the problem. Sent them that. They offered $16 as compensation. I paid over $60. They will not replace them under warranty & said I could keep them. I don't know why as they don't work. Avoid them like the plague.

[Kath287]

I have also had problems with these people, a set of 3 bras, not at all as advertised, very poor quality, totally overpriced.  I have been eventually offered a refund of either the full amount, and I would have to pay for postage to return, or half the amount and keep the bras, which are useless to me.  As the return process would have been a real pain I have accepted the 50% refund and kept the useless items. Maybe I can give them to someone I don't like lol. I have asked for an immediate refund. We shall see. 

This is the address and phone number I received if anyone wants to use it :-

Attention: <Removed>

[Kath287]

I have received this return address and phone number if anyone wants it.

Attention: Lihui Address: <removed>, <removed>, <removed>, Guangdong, China Postcode: <removed> Tel: <removed>

[Isobel1970]

This company is appalling, merchandise is shabby and cheap. Do not use Weisailing Network Technology Co. shame on you PayPal for approving this company!!

[kernowlass]

@Isobel1970 

Paypal does not approve 'any' companies.

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.

So they give you 'some' buyer protection but the onus is on you to risk assess your transactions.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

[Tili1]

I bought “bamboo incontinence pads” but it turned out to be cheap cloth that does not retain a teaspoon of urine. Totally disgusted!!! Even have a gmail address!!!

[Auntpatville]

I'm still waiting for my bamboo Incontinence pads. Maybe it's good I never get them. I have put in a claim that I may never hear back about. Very disgusted. 

[Kopper68]

Agree!!!  Item is cheap!! Will not let you return!!  Just want your money!!

[BobFar]

I agree.  This is a PayPal issue and they should not support a shoddy business like this!

[J310504l]

 I should have learned my lesson. this Weisailing Network Technology Co. is a scam; the promotion was buying one get one free. I only receive one box of light, look at the picture how I'm supposed to pay $50 for this. that's his scheme this is a whip off people do not buy from this website.

[kernowlass]

@J310504l 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.