First off, thanks for any advice in advance! I am here because it is 6:30EST and I have two hours to go before I can speak to a human because I am EXTREMELY upset. In January, 6 fradulent claims were launched against me and after several conversations on the phone with PayPal as well as about 72 hours devoted to my claim rebuttal packages, I was confident that the charges would be reversed against me. **Brief Background on claims: I told a customer I could not work with him online for a while because a friend had issued a fraudulent chargeback for money given to me before Christmas and my PP was limited. This client could only pay using PP (he's in China, I'm in the US) so we would have to suspend our online sessions until I resolved. He was furious at my friend, advised me to send in screenshots of proof to PP to prove my friend was lying (great advice). He was "disgusted" and called this friend "pathetic" and "vindictive." Then 48 hrs later, the same "disgusted" client opened 6 disputes (later escalated to claims) against me for any time he had legitimately paid me in the past 6 months, launching a STRING Of fraudulent attacks. He then ghosted me completely.* In each case, He cited item not received as cause (I have never sold nor sent an item to ANYONE during my entire time with PP, these 6 transactions were online services received AND well-appreciated between de9/21-12/21) but I was able to prove 100 and 10% that he was lying and in each response, I showed all 6 cases since I was informed by PP that the investigator would only see the individual claim and not all of them as a whole (which is a terrible approach considering it makes it near impossible to catch fraudulent claims like this). I taught myself the appropriate way to prepare a response (which was 11pgs long and stocked with overwhelming evidence). I turned each one in for each corresponding case number and each were the same except for Date, time, and amount.... Each one included evidence for all 6 including the one in question so the investigator could see the magnitude of this fraud. On March 1st, my first win came in!! Yay! And then nothing. I decided I would call to check on the other 5 on March 17th, exactly ONE month after the due date for responses. Before turning them in, I took a photo of the resolution center and due date in case there was some issue when I turned them in, one after the other, I took photos of due date and times in the resolution center in case there was an issue then I wrote a small description of each upload stating that this was ONE in SIX similar claims issued by the same person. This morning I received 5 emails stating they have settled the other 5 claims in the buyer's favor because I failed to respond BUT not only did I respond, the evidence is in the resolution center, RIGHT beneath the message saying "Closed in buyers favor due to my failure to respond," there is a receipt (along with descriptive paragraph described above) showing that I turned in my response in a timely manner. Considering each are identical to the one they did review and ruled in my favor and I have solely lost the others based on a failure to respond (although I did at the exact same time I responded to the other), I believe that these too will be decided in my favor. I want to know how this is possible? I am beside myself and have since learned from other people that this fraudster issued many more claims that day and I feel partially responsible since during a conversation, I introduced him to the concept... Albeit indirectly. I need some reassurance that resolution IS possible and he will not get away with this. This mistake has made me sick, he has been credited back the money this morning and due to a .... Technical error? Human? I am not sure, I turned them over in order and it's the 3rd one I uploaded that won which makes this even more than a mystery... Also several of them have a turn in timestamp that is 9 hrs after the time I really turned them in (albeit still before the deadline) but it's inaccurate. I want to prove that the only time I signed in to PayPal on the day they were submitted was when I turned them all in ..within minutes of each other. I never signed in again on the day in question... they were ALL uploaded at the same time regardless of the incorrect time stamp in the res center. I am hoping for reassurance that there is a department or someone high enough in the PP hierarchical totem pole to help me... Feeling very discouraged and upset at the moment...this was a lot of hard work, a lot of screenshots, message archives, my cover letter alone took almost 8 hrs ...:( I want to know: 1) What department has the authority to reverse their decision based on an apparent technical error 2) How do I find the history of my logins? I do not have the option in my PayPal for "Manage My Logins." I can easily prove that the last time I signed in that day was when I uploaded cases...Not an hour later or two hours later and certainly not 9/10 hrs later as my login history will show. Please help!!!
