Wix Website Owners - PayPal Account Suspension

[slcousin]

Are there any fellow Wix website owners who received a PayPal account suspension in the last 2 days (since 04/18/2022)?

A PayPal support specialist told me that a stack of Wix website owners have had their accounts suspended. The suspension is a computer flagged suspension i.e. it's not actually been reviewed by a human being for suspicious / "risky" activity. Support told me that they are looking into why this has happened and just to sit tight while they investigate... No estimated time to fix it. I will definitely lose some sales due to this error 😞

The suspension email reads " After a review, we decided to permanently limit your account as we detected that this account was engaged in activity to deceive PayPal and its customers. You'll not be able to conduct any further business using PayPal..." Pretty harsh for a legitimate web-store selling products to happy customers! FYI, I sell 3D printed motorcycle mirrors, so not some risque/controversial/illegal products

Is anyone else in the same boat?

[sharpiemarker]

@slcousin 

Open a complaint at bbb.org under PayPal San Jose, CA to request another account review and restoration of your account.

[slcousin]

I'll honor their request to sit tight for a few days, and then if nothing is happening, I'll do exactly as you suggested. 

Are you suggesting this from experience?

[yixunn727]

What if I am not a US citizen 🙂

[StayWildDog]

Me too! I am a wix site user and use my stuff for dog training, I am super angry about this and have sent emails, and have been sitting on hold waiting for an answer on this. 

I am hopeful that it was a mishap because I don't understand what could have gone wrong

[slcousin]

I called Wix too... Tech Support claim not to know about, but escalated it to Payments... Not heard back from them yet.

We cannot let them get away with this !

[StayWildDog]

I am super with you on this, I will not be backing down.

[Ckarouz]

I also received this email. I was told they need to investigate and sit tight for up to 72 hours, and basically I guess if they decide to not reinstate my account then they won’t. This is unbelievable just opened my business 2 weeks ago and now my customers can’t check out through PayPal.

[slcousin]

What are you selling? We need to build a case to show that they have unfairly canceled the accounts... again remember that this cancellation has been done without human inspection of the accounts. An algorithm has decided they were dubious accounts,

[slcousin]

Anyone affected, share a link to this page, so we can get an idea of how many of us there are!