“Your account has been restricted permanently” after i give my identification info

[Fesyaa]

Apparently i got an issue to my account, it said that my account has been restricted permanently to do any activity because im doing suspicious transaction on it wich im not doing it. Pelase, can anyone help me to unlock my account? I have check on solution centre to see case to be cleared of but theres none of them either.

Oh, i got restricted after i gave id identification Paypal needed me to send. I upload my Id card info, but turns out like this.

[Askippy86]

Im have the same issue! First time creating an account so im all around confused about this message

[kernowlass]

@Fesyaa 

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[StivMan]

Really none of that works, I contacted Paypal and they responded with this "We appreciate your interest in PayPal; however, our decision to leave your account in a permanent limitation status is final."

[Fesyaa]

Thankyou for your sugestion! I’ll try to contact them via Twitter then.

[Fesyaa]

Hm, ok guys. So apparently Paypal won’t tell me the reason. I don't know what im doing wrong, and this won’t help if “something” like this happend again in the future. I mean, 180 days restrictions? Hm yeah, ok fine. Im using my friends acc then. Lol

[PayPal_Jack]

Hi @Fesyaa, 

Unfortunately, if a decision has been made to permanently limit your account, this would be final and not something we could change. 

You would need to use an alternative payment provider going forward to process online transactions. 

Please be assured that we do not take the decision to permanently limit an account lightly and a thorough review would have been completed before doing so.

If you wish to discuss this matter or appeal the decision, you can contact our Support Specialists directly by clicking 'Contact' at the bottom of any page on the PayPal website.

I hope this answered your query, 

Jack

[Evelyn_Okenwa1]

But I didn’t do anything, they asked for my if and I sent. It took two days to review and afterwards I was restricted or was the decision to restrict my account taken because I am from Nigeria?

[gigijmac20]

Hello Jack, I have been a loyal customer with PayPal since 2005. I received the same message with no explanation. I am very upset because my payment methods cannot be removed. This is very concerning, the only thing I received is the notice that it is permanently restricted. I have been accused of participating in a ponsy scheme, or something illegal. I have a PayPal credit account which is in good standing. I have had it for a few months. Now if there was a problem with my account why would they have offered me a credit account. After reviewing the other messages this seems to be geared towards those who are honest in good standing. I have contacted customer support filing a grievance for being improperly singled out with NO CONCRETE EXPLANATION. I have reviewed my statements going back to 2020, there is no indication of wrongful misconduct. I am the first to admit if I am wrong, but this is not the case. Very scary situation that I expect a resolution very soon.