Your payment's waiting - 23.10.2022

[paulmih5]

Hi, i received an email with "Your payment is waiting". I don't have a problem with my PayPal account and I have no transactions in "Resolution Center".

Email:

Before we can deposit the money into your account, we need a bit more information about your account or recent transactions. To provide that, just log in to your account, and go to your account overview. Select the More menu, then choose the link that takes you to our Resolution Center.

Please provide the missing information by 21 November 2022, or the money will be returned to the sender.

When I enter the page for KYC, it sends me to PayPal and tells me this:

Thank you for providing all the required information.

You're all set, and your account is back to normal.

[PayPal_Olivia]

Hi @paulmih5,

Thank you for your first post in the community and welcome! I'm sorry to hear that you're having difficulty with a payment sent to you.

The first thing I would suggest checking is the email address used to send you the payment, as listed in the To: field of the email you received. If there's a misspelling or if there's a period added to the address that isn't there in your linked email address, that will cause the payment to be unclaimed because the email address didn't match your account at the time the payment was sent. 

If that is not the case and you have completed all the KYC steps, I'd suggest contacting Customer Service for further assistance.

I hope this helps!

Olivia

[paulmih5]

Hi Olivia, I checked this and the email is correct, can you help me how to solve this problem?

[kernowlass · Accepted solution]

@paulmih5 

Did you read the advice given?

If that is not the case and you have completed all the KYC steps, I'd suggest contacting Customer Service for further assistance.