ebay UK headquarter given as return address

Pervinca
Contributor
Contributor

Hi, purchased an item from ebay.co.uk. Item is not as described, so I opened a case with paypal. Paypal has now notified me that ebay has agreed to issue a full refund if I return the item to the seller. No problem, happy to return. However the return address PayPal has given me is the ebay address for the UK [removed]. I have contacted paypla about this and they just keep repeating that this is the sellers address and I should send item there.

 

Has anybody had this problem before. I don't want to send the item to the address given and seller then obviously says that they never received the return and I end up not having item or the money...

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1 REPLY 1

PayPal_Siobhan2
Moderator
Moderator

Hi Pervinca, 

 

Thank you for contacting the PayPal Community Forum, and welcome as a new member! 

 

Due to the new eBay managed payments system, the return address may be to eBay directly. Please ensure you return the item using a tracked delivery service, and provide the tracking information to the dispute case within the Resolution Centre of your PayPal account. 

 

- Siobhan 

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