Hello @Temp20220920A,
Thank you for your post and welcome to the PayPal Community Forum!
There are two ways of sending money via PayPal. You can send payments via Goods & Services (Protected Payments) or Family & Friends (Personal Payments).
PayPal's Buyer Protection Policy protects Goods & Services Payments for 180-days after purchase. PayPal offers purchase protection for cases of unauthorized use, non-receipt, and items that are significantly not as described.
Friends and Family Payments do not hold any purchase protection. This is a gift payment and is not to be used to purchase items or services, including digital content. I'm afraid we would be unable to assist in obtaining a refund if you chose this payment option, and you will need to work with the seller directly.
When sending this payment, I would advise ensuring you send this payment via Goods & Services in order to be protected for this purchase.
I hope this helps, have a nice day!
Rebecca
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