looking for my refund my case is closed in my favor i do not even use paypal

[kath247]

I am waiting to be refunded for 79.99  that I never allowed but when I dialed it was payout they couldn't find it but my bank statement showed it case says closed and they will be giving me a refund question is when and how,,, ur workers r kind caring people happy holidays

[PayPal_JonK]

Hello @kath247, 

Welcome to the PayPal Community! I'm sorry to hear you're running into some issues with a recent refund. Did you file the case with PayPal's Resolution Center or with your bank? If it was with your bank, I would recommend reaching out to them for further information. If it was with PayPal, you can find more information on our Refund process here. 

I hope that helps!

 - Jon K