my account was hacked and closed, how to report the email?

LNando
Contributor
Contributor

So my account was hacked and closed, why i didn't receive any email verification for account closing? why is it so easy to close paypal account. is there a way to recover my account? the email said "If you did not authorize your account to be closed, please report this email to us" but i can't find where to report

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PayPal_Olivia
Moderator
Moderator

Hi @LNando,

 

Thank you for your post and welcome to the community! 

 

I'm so sorry to hear of the unauthorized access to your account and its closure. While a closed account cannot be reopened, a representative can review the situation and resolve any other issues that happened as a result of the unauthorized access. Please reach out to customer service for assistance. You can click Contact at the bottom of the PayPal website for contact options, or you can reach out via PM on Facebook or DM on Twitter

 

I hope this is already resolved, but if not, I know a representative can help get things resolved and get you set up with a new account in no time.

 

Olivia

 

If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
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