Account Suspension due to inconsistent activity with PayPal User Agreement

Ahmed797
Contributor
Contributor

Hello,

I received an email from PayPal informing me that my account has been suspended. I believe this happened because of a person named “King Charyf” on Facebook who told me he was a trader and needed a PayPal account to receive funds. He offered to give me a percentage of each transaction. I told him I had an account, and we agreed on this arrangement.

After two days, someone sent 138.27 EUR to my account. I took my percentage and sent the remaining amount to him. The same person sent 144.96 EUR again to my account, and I took my share and forwarded the rest to the trader.

Then, another person sent 114.37 EUR to my account, but PayPal put the transaction on hold, requiring proof of a shipment tracking number. When PayPal requested this, I immediately contacted the trader, but he kept delaying and didn’t send the tracking number. Days later, the first buyer filed disputes for both transactions. I tried reaching out to the trader multiple times, but he stopped responding to my messages. I then contacted the buyer and discovered that the trader had been selling fake products on a website called Quoka. This trader was scamming buyers, directing them to send payments to my PayPal account without my knowledge.

Once I realized this, I immediately refunded the money to the second buyer and used my own money to pay the first buyer to resolve the disputes. This caused me a financial loss of 15,000 Egyptian pounds. I did all of this to keep my PayPal account clean.

I hope someone can help me find a way to restore my account, as this situation has caused me a significant financial loss with no benefit. If I had known my account would be closed, I wouldn’t have resolved the disputes and would have just left them. I did all this to protect my account, so it doesn’t make sense that they would close it after all my efforts.

I am willing to share all my conversations with the scammer and provide any evidence necessary to prove my case. Here is the conversation with the scammer on WhatsApp:

WhatsApp conversation with the scammer 

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2 REPLIES 2

PayPal_Shradha
Moderator
Moderator

Hello @Ahmed797,

 

Welcome to our Community and thankyou for posting!

 

We are sorry to hear that your account is limited. Kindly reach out to our customer support team to know reason of decline and to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page. If your unable to login into your PayPal account do reach us via phone and kindly select "Call us as Guest".


Hope this information is helpful for your!


Warm Regards,
Shradha 

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Ahmed797
Contributor
Contributor

I sent them the same message in the support chat and I told them everything but all they say that the decision Was final and they couldn't tell me the reason, why they closed my account
they don't want to even look into my situation.
I want to escalate my case but do not know how.

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