Constant unauthorised Just Eats orders - help
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Posted on
Jun-11-2023
06:45 AM
Hi. Since 11th Jan 23, my PayPal account has been hacked 15 times, where someone has ordered a takeaway to various addresses throughout Birmingham and London (I live nowhere near either). Every time I report the transaction, PayPal refund me and I go through all the usual 'secure your account' actions. Last week, I even had to complete an additional security activity and provide PayPal with photographic ID. Then guess what... last night... someone enjoyed another takeaway on me. I am absolutely fed up and furious that this keeps happening. Any ideas why/how? Is my only option to close my PayPal account? My just eat account shows no suspicious activity at all. Please help!?
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Jun-15-2023
01:33 AM
Hello @N206206,
Thank you for visiting the PayPal Community Forum!
I am sorry to know about the unauthorized activity in your account. I understand this would be very concerning and upsetting! I recommend you to try changing your email address and adding 2 Step Verification in your account. PayPal’s 2-step verification (two-factor authentication) gives you an extra layer of security when accessing your account. Here's the article that helps you with the steps to add this feature in your PayPal account : PayPal’s 2-step verification
If the issue persists, feel free to reach PayPal Support team.
Best wishes,
Bindu
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