Could you help me?

MKP123
Contributor
Contributor

I would like to know if there is any way to restore my account. I have not violated PayPal's terms and conditions, and I am not sure if I have done anythingunknowingly that could have led to this situation. Could you please help me? Thank you for your assistance.

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2 REPLIES 2

PayPal_Trupti
Moderator
Moderator

Hi there! Thank you for contacting PayPal. We understand that you want to restore your account. Please refer this link to learn how to restore account: https://www.paypal.com/cshelp/article/help535


If you still have any concern, please contact us over the phone or via chat at https://www.paypal.com/smarthelp/contact-us

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MKP123
Contributor
Contributor

I know all this. I was asked to provide documents and refused. Can you please review my case again? Maybethe problem is that I came from Russia, where my parents live. I provided a Kazakh driver's license, a statement from a Kazakh bank account and an internet account. Is there any other information I can provide to prove my account? I can't contact the support team through live chat. Myspoken English is too weak for me to talk on the phone,so please help me. I think that blocking my account wasan accident. I am willing to provide any additional documentation if needed.

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