Hi,
I saw some lovely dresses via Instagram for my 3 little daughters on my wedding. I have chatted for some while to ask questions and they were really professional and nice. I even got extra pictures of the dress I wanted to order. They sent me link via Paypal which I paid, I even didn't knew there was a friends/family option and wasn't noted in anyway this was the case. When I opened the box I realized those were cheap copies of the dress I ordered, zippers of all the 3 dresses aren't working, and most of all they don't look like the dress I ordered. But I felt secured as I have paid via Paypal. First I have contacted the store with my complaint and told them I want to return the dresses to Paris on my expense but want to have a refund on the dress (365 EUR). They didn't respond but blocked me on Instagram. They don't respond on the info site on their website and the emailaddress on paypal is fake. But worst of all, I cannot fill a complaint...I am so angry that I just have to accept this, at least Paypal could insert in it's proces that both parties acknowledge the friends or family relationship? When they have sent the payment link it's clearly fraud from the beginning as they would know at front that I would complain and ask my money back. Just after my order I got a message on a public message of another customer warning others...@Paypal I see that they remain active...
The store's name is [removed].
